Account and Data Deletion

How to delete your account in the app

The quickest way is to delete your account yourself, at any time and without contacting anyone, directly in the Monte Padel Cyprus app. It only takes a moment:

• Open the Monte Padel Cyprus app and sign in
• Go to the Account tab
• Tap Delete Account
• Confirm when prompted, and your account is removed

Other ways to request deletion

If you cannot access the app, you can also ask us to delete your account through any of the channels below. We verify your identity before processing the request:

• Submit a request through the contact form at montepadelcyprus.com/contact
• Email admin@montepadelcyprus.com from the address linked to your account
• Or open a support ticket from inside the app if you are signed in
• Please include your registered name and phone number so we can locate and verify your account

Data that is deleted

When your account is deleted, we permanently remove the personal data associated with it, including:

• Your name, email address and phone number
• Your profile photo
• Your saved payment details
• Your bookings, wallet balance and activity linked to your identity

Data that is retained

We keep a limited set of records only where the law requires it or where they no longer identify you:

• Transaction and invoice records that tax and accounting legislation requires us to store, kept only for the legally mandated period
• Anonymized data that can no longer be linked to you, used for aggregate reporting

Timing

Your personal data is removed from our active systems as soon as the deletion is confirmed. Any residual copies held in encrypted backups are deleted within 30 days, except for records we are legally required to retain as described above.